Client Conversations: Interview With Dr. Heidi Gardner, Harvard Law School Distinguished Fellow, Center on the Legal Profession

In this episode, Craig Budner interviews Dr. Heidi Gardner. Growing up just outside Lancaster, Pennsylvania in Amish Country, Dr. Gardner went on to live and work on four continents, including as a Fulbright Fellow, and for McKinsey & Co. and Procter & Gamble. She earned her B.A. degree in Japanese from the University of Pennsylvania, a master’s degree from the London School of Economics, and a second master’s and Ph.D. from the London Business School. Over the past decade, she has conducted in-depth studies on numerous global professional service firms and performed empirical research on organizational collaboration. Dr. Gardner published the results of her work in Smart Collaboration: How Professionals and Their Firms Succeed by Breaking Down Silos in January 2017. Listen to how collaboration, especially during crisis, enables proactive leadership and offers better client solutions.

Client Conversations features interviews with legal buyers, business partners, innovators and industry leaders to share our collaborative insights across the marketplace. We hope these discussions help you further understand the paths that outstanding professionals in the legal and business communities travel, learn about what they are looking for in their counselors, and the nuanced decision-making of business and legal leaders in various industries.

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