Stacey Gorman

Advise multiple servicer clients regarding government inquiries into bankruptcy servicing practices.

Performed a comprehensive review of the bankruptcy operations of one of the largest bank servicers, and assisted several other servicers in analyzing their bankruptcy departments’ operations, including on-site visits and written reports of findings.

Advised multiple servicer clients on remediation protocols in connection with bankruptcy issues, including Notices of Payment Change, Notices of Post-Petition Fees, Charges, and Expenses, Responses to Notice of Final Cure, and payment application issues.

Investigated and defended 2004 exams by the United States Trustee Program in all areas of servicing operations.

Serve as national coordinating counsel in connection with remediation of improperly redacted bankruptcy filings.

Respond to CFPB Civil Investigative Demands relating to consumer bankruptcy issues.

Investigate and advise on all aspects of bankruptcy escrow including responding to objections, advising on internal processes, ensuring compliance with RESPA requirements.

Act as Independent Consultant per National Mortgage Settlement to investigate mortgage servicer’s implementation of interest-rate benefits under the Servicemember Civil Relief Act (SCRA), developed process for review and calculation of remediation related to SCRA violations.

Provide advice on implementation of SCRA interest rate benefits to various credit products including fixed rate mortgages, adjustable rate mortgages, daily simple rate products, credit cards, and personal loans.

Analyze and provide guidance on potential changes to mortgage servicing system with respect to bankruptcy payment application and escrow issues.